Our Pledge

Chewy International Foods Limited (collectively "Chewy") is committed to safeguarding the privacy and transaction security with respect to personal data. We therefore ensure that our policies and practices in relation to collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong Special Administrative Region.

Use of Cookies

When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web site.

Modifications of Services

Chewy reserves the right to modify or discontinue, temporarily or permanently, the terms, conditions, and notices under which the website are offered, including but not limited to the charges associated with the use of the website from time to time without notice to you. You agree that Chewy shall not be liable to you or to any third party for any modification, suspension or discontinuance of the services.

Use of Personal Identifiable Information Collected

The personal identifiable information collected by Chewy will used for the following purposes:

1). Registration in the website, for use/start the website function;

2). Conducting online order/service, and liaise with you regarding the order/service;
3). For analyzing, verifying and/or checking of your payment and status in relation to the provision of the services;
4). For marketing purposes such as conduction marketing research, devising promotion and determining effective advertising media;
5). For notifying customers of any upcoming promotional activities, services, special offers and new products by email or SMS.

Retention of the Information

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.

Personal Information Collection statement

You may be required to provide us with your personal identifiable information ("Personal Data") in order to access certain parts of the website or to subscribe with us for a service and/or product ("Services"). If your personal identifiable information provided to us is outdated, untrue, inaccurate or incomplete information, we may not be able to provide or continue to provide the Services to you. We shall keep your personal identifiable information confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal identifiable information will be in accordance with the laws of Hong Kong and are as set out in this Privacy Policy Statement.

You agree that your Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

Under and in accordance with the laws of Hong Kong, you have the right to:

1). Check whether we hold any of your personal identifiable information;
2). Access your personal identifiable information held by us;
3). Require us to correct any personal identifiable information which is inaccurate;
4). Ascertain our policies and practices (from time to time) in relation to personal identifiable information and the types of personal identifiable information held by us.

Direct Marketing

According to the regulation, Chewy will not use your personally identifiable information for direct marketing purpose based on your request. Without your agreement, Chewy will not use your personally identifiable information for direct selling, or share to 3^rd party for direct selling. Even you accept the information usage, you have the right to cancel receive the direct selling materials anytime. If you do not want to receive them, please email to saleshk@chewy.com.hk, email address can be modified for receiving those information.

Chewy may revise these terms and conditions at any time without prior notice. If any dispute arises, Chewy's determination shall be final. The Chinese version of these Terms and Conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.